Member Registration
How do I create an account?
In prominent places on our website is the button “Sign Up” (Sign Up), or “Create an Account” (My Account).
Fill in a valid and active email account and the password you want in the corresponding registration form. This completes the process of creating a new account.
What is the use of creating an account?
Creating an account is free and helps us serve you better. By logging in to your account you can access the history of orders you have made in our eshop and check your online cart from any device. At the same time as creating an account, the use of the Wishlist is also activated. If you wish, you can also receive our newsletter, for information about new products, offers and much more. Finally you can edit your account details, email and password.
What if I forget my password?
If you have forgotten your account password, it is better not to register again, but to follow the link to recover your account and create a new password.
First, enter the email you used to register, and follow the steps to change your password.
You will then receive a temporary password in your email. Log in to your account with the temporary password and then change it to one of your choice.
Retrieving your password is a simple process, as long as you remember the email you entered during registration. Access to your personal account is important for checking your past transactions, but also for future services we may offer to our existing members.
PAYMENT & SHIPPING
In what ways can I pay?
1. Cash on delivery
You pay for your order with cash or card when it is delivered to your place.
2. Bank deposit
Payment of the order is made through a bank account (bank transfer/remittance) to a cooperating bank:
Piraeus Bank:
IBAN: GR57 0172 1610 0051 6109 5650 807
M&P Tasounidou O.E
Send us the copy of the proof of deposit to the email meilleuressoeurs@gmail.com noting your order ID to start the process of preparing and shipping it.
3. Payment by PAYPAL
By choosing PayPal as a payment method, you are automatically transferred to its page for making the transaction and paying for the order. PayPal is the most well-known, secure and reliable operator for electronic transactions.
When will I receive my order?
Orders are dispatched within 2 to 5 working days via acs courier.
What are the shipping costs?
Shipping costs (transportation) for shipments within Greece are free for orders of €60 and above. For orders less than €60 the shipping costs (transportation) are €5. All shipments are made via ACS courier.
Can I return/exchange a product?
You can exchange the product you purchased within 14 calendar days from the date of receipt. We must be notified by email at meilleuressoeurs@gmail.com or by phone at 2641302992. Returns that arrive at our store without prior notification will not be accepted. The products must be in their original perfect condition, with their tags and packaging, show no signs of use and be accompanied by the proof of purchase. All returns are made exclusively with acs courier. As soon as your return is received by our company we will contact you to proceed with the shipment of the new products.
Returns/changes related to a mistake by our company are made exclusively at our expense (we cover the costs of return and reshipment).
Returns/changes made for any other reason will incur a cost of 5 euros to the customer.
Is there a refund?
If you’re not happy with your purchase, we’ll refund your money. All above return terms apply. The refund is made within 14 calendar days of receipt of the product by us, reduced by the amount corresponding to shipping and return costs as well as bank charges if any. These costs in the case of a refund are borne by the customer.
Can I cancel an order?
You can cancel your order within 3 hours of placing it.
I have not received an email confirming my order. Why?
If you do not receive an order confirmation email immediately after submitting your order, please check your spam.